Rise of Cloud Telephony in the Enterprise Environment

June 22, 2019

We live in a new age of cloud technology, and it’s no surprise that this is now extending over to our phone communications as well. What exactly is cloud telephony? While it sounds complicated, it’s actually really simple. It’s a way of delivering telephony applications to your business that are hosted in the cloud.

You can use both voice and message without having to rely on a traditional business phone system which can be expensive and time-consuming. According to Transparency Market Research, the global cloud telephony services market is expected to grow at a rate of 17% between 2018 and 2026. That’s big growth, and reason enough to consider cloud telephony in your enterprise environment.

In this article, we’ll break down how cloud telephony works, as well as why it’s such a game-changing enterprise solution. Whether you’re hoping to cut costs or communicate more effectively with your customers, cloud telephony is the solution you’ve been waiting for.

Cloud Telephony Explained

Though it seems like a new concept, Cloud Telephony has been around for over half a decade. This cloud-based service was seen as a way to replace the traditional private branch exchange (PBX) options that were so common, especially for call centers. You don’t have to worry about not being able to grow your service with your business. It’s truly a scalable solution that will last not just a year, but a decade or more to come.

In a world so controlled by smartphones, cloud telephony is truly remarkable. Rather than maintaining a phone system software through your server (PBX) that’s in your office, you pay on a subscription basis for a virtual solution that does just the same, if not better.

There are no telephone lines which are known to be unreliable, and your voice is broadcasted over the internet. This is also known as a VoIP system or Voice Over Internet Protocol. When your business receives a phone call, it’s routed through a simple internet connection.

There’s no need for expensive and complicated hardware or ongoing maintenance. It’s all virtual. Logging and monitoring also take place virtually, and that means less running into challenges, security problems, or errors. This is the way of the future. Now, let’s take a closer look at how cloud telephony is used in an enterprise environment.

Enterprise Benefits of Cloud Telephony

So why make the switch? First, you’ll experience great cost savings. Small businesses reported that switching to VoIP saved 40% on all local calls. This goes up to 90% for international calls. Talk about big savings.

Not only do cloud telephony services usually charge less per minute than similar landline service, but you don’t have to worry as much about your call volume or overall usage. With pay-as-you-go pricing, you don’t have to pay for services you don’t actually need or use.

Another big perk of cloud telephony is geographic flexibility. In this day and age, remote work is on the rise. Teams are no longer likely to be located in the same physical office space, but that doesn’t have to mean a compromise in productivity or call quality.

You no longer have to be physically near your desk to answer calls. Because you can pick up the phone anywhere you have an internet connection, the world is your workspace. Work from home, hire full-time remote employees or travel while you work without worrying about your phone service.

Finally, and most importantly, using a cloud telephony service is simply more reliable. All of the components for the service aren’t stored in the same local server. This means you’re less likely to experience any service downtime or disruptions while on calls. It’s simply safer, more secure, and better equipped for this digital age.

Join the Cloud Revolution

More and more businesses are taking their tasks to the cloud. If you’re not already making the switch, now is the best time. You’ll save money, time, and peace of mind. By 2020, 83% of enterprise workloads are expected to be in the clouds. If you’re not including your business in that number, you’re at risk of being left behind in your industry.

It’s time to welcome a new era of flexible, scalable workplaces. The security of a cloud telephony service cannot be understated. That last thing you want is to run into a security problem because of a compromised local server. Instead, give yourself and your organization the freedom to conduct better calls without the hassle.

It’s easy to make the switch to cloud telephony. From gaining an edge on the competition to connecting more effectively with your customers, you can’t go wrong with taking the plunge. You’ll quickly realize you should have tried cloud telephony earlier when you discover just how much it simplifies the telecommunication process for businesses.


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