In our latest webinar, our esteemed speakers Yatish Mehrotra CEO of Knowlarity and Prashant Singh of LeadSquared have covered aspects of the importance of automating business communications to enhance the overall customer experience through its journey. The webinar explains how in all the stages of a customer’s journey, every industry from first engagement to post sales, can digitise the complete process through automation by curating a personalised touch while offering them irresistible services.
The outcome will be:
Thus, the above explained factors can be achieved by implementing cloud based solutions with your existing CRM tool that simplifies the task of managing your entire business process. And create a robust communication platform by integrating AI based tools that can be easily configured with your system to make you go mobile and flexible.
Our speakers have pointed out the fact that the constant innovation in business processes has shifted the question from “why to automate” to “how to automate” a superior customer experience. This second question has been answered in the webinar through the 5 stages of the customer’s life cycle based on different industry used case examples. Hence, the webinar has simplified the steps involved in automating the business communication into pre sales and post sales phase.
Hence, automating your customer’s journey will empower your business to scale at ease, as well as offer an enhanced customer experience.Written By: avanit