Artificial Intelligence – a Boon to Business Communication

June 7, 2021
blog

Artificial Intelligence (AI) is taking over the world at an unbelievable pace. People slowly realise that technology is not a threat, but an asset to the human species. AI has come a long way, from algorithms to logarithms, to analytical reasoning, to grasping on human contact; Artificial Intelligence is developing at every stage.

When a business develops further, there is a need for smarter, more accessible and inexpensive communication technology.

Artificial Intelligence will make communication easier and inexpensive

Though there will be a one-time investment, AI will prove to be a communication company’s best asset. Designing commercials, flyers, posters, sketches or three-dimensional models will be a right hand’s game for AI. A human figure may not be good at multitasking, but an artificially intelligent bot will be. AI technology will be quicker, cheaper and more precise than any human, hence making it the most efficient technology to exist.

Also Read: The Story Of AI And How It Is Reshaping The Communication Channels Towards Customers

Artificial Intelligence will be most beneficial to a firm for its employees and clients Even if a company is big enough to have umpteen employees, it is practically impossible for them to spend time with each client individually. Personal contact with your customers can be beneficial to the company. Humans cannot maintain personal contact with every consumer. Artificial Intelligence, however, can reach every client personally and build conversations according to their interests and habits.

Artificial Intelligence is also available for more periods than humans There are cases when clients need to contact you for some urgent queries, or some of your clients are in different time-zones. You need your sleep to function the next day correctly, so your AI bot will take care of them for you. Therefore clients who faced time issues with communicating will find time with an AI bot at service.

Also Read: Upgrading Customer Experience Management with AI-enabled Cloud Telephony

Some features of Artificial Intelligence

Picturesque Discussions:

There is processed CRM data to give a big picture to the discussions. ASR (Automated Speech Recognition) and TTS (text-to-speech) work together in such a way that prevents the problems before they happen by giving a basic solution. They identify customer weaknesses and solves issues and queries in real-time.

Automate and Reduce Human Intervention:

Human interaction is limited since an AI bot is intelligent enough to handle most of the provided services by itself. It stresses on the clients’ pain points, runs quality checks and is more efficient than any human.

Boosts Agent Productivity:

The productivity of the existing human agents’ increases by a higher rate as the AI bot provided for the guidance and services drops the pace of making errors and glitches. Hence, the agents get more hands-on their time, as they do not need to fix the mistakes they made because of human nature.

Near-Human Voice Quality:

AI bots have a voice assistant feature. Their voice is developed with great efforts to make it sound just like a human voice.

Also Read: How Knowlarity is Transforming Communication with Artificial Intelligence

Even with many risks that we can face, we take precautions and lead a safe technological environment. AI, thus, is beneficial for business communication and more.

To know more about Knowlarity’s AI offerings, request a demo today.

Tags:

Artificial Intelligence
Your email address will not be published. Required fields are marked *

Related Post