What is the WhatsApp Business API?

The WhatsApp Business API lets enterprises communicate with their customers on WhatsApp to drive engagement for sales, support etc. Boasting of 2 billion active user base, and 1 billion users messaging a business every day, WhatsApp is a platform that no business can ignore. With Knowlarity, as a WhatsApp Business Solution Provider, lower costs, enhance support & boost lead generation.

Leverage WhatsApp for Enhanced Engagement & Operational Efficiency

With the WhatsApp Business API, deploy an end-to-end communication platform


IVR Deflection: Quick Service and Satisfied Customers

Simply route Incoming calls to WhatsApp and Optimise Call Volumes & Wait Time. Boost First Contact Resolution Rate & Customer Satisfaction


Conversational Bots: Be there for Customers 24x7

Delegate ChatBots on WhatsApp to automate engagement, solve queries quickly. provide support & nurture leads


Notifications: Automate Messaging At Scale

Send Notifications on WhatsApp to keep customers updated about their Orders & Reminders. Automate Notifications in Bulk

Why deploy WhatsApp Business API for your business


Load Management

Reduce traffic load on Call Center by moving calls to text on WhatsApp


Boost Agent Productivity

Improve agent productivity by letting agents handle more than 1 chat conversation at once


Enhance Customer Experience

Ensure quicker queries resolution, reduce wait times to boost Customer Experience & CSat Scores


Save Expenses

Reduce costs by moving from a synchronous channel to an affordable asynchronous channel


Offer Rich Experience

Share photos, documents, links etc. to offer customers a rich experience


Let Customers Multitask

Provide flexibility to customers to leave and re-enter the conversation, anytime or anywhere

WhatsApp Business API Use Cases




Archit Srivastava

Archit Srivastava

General Manager, HMIL (Hyundai)

Vikas Ranjan

Vikas Ranjan

AGM, SMC Global

Ria Pandit

Ria Pandit

Lead Digital Analytics, MG Motors

Trusted by over 6000+ organizations across 65 countries

Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.

Frequently Asked Questions

I already use WhatsApp to provide customer service. Can I reuse the number?downArrow
No. The WhatsApp Business API solution requires a clean number.
Can I have more than one account per instance? downArrow
No, you can run a single account per instance. If you need a second test account make sure to use a different number for that second instance.
Can I use a phone number that is already on WhatsApp? downArrow
If that phone number has not been used on WhatsApp Business API, you can use that phone number. Follow the migration steps outlined here to reuse that phone number.