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What is Click to Call?

The click to call solution is a real-time-based calling widget that can be configured on a website/mobile app for customers to reach a business to get connected instantly. It aids businesses to allow their customers to reach their sales and support just by submitting their contact number to get a call back within seconds.

Benefits of Click to Call

Enable the visitor to initiate the call instantly with a single click or tap on the website or mobile app

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Easy Set-up and Activate

With a smart plug-and-play solution integrate our API to quickly install the calling widget on your website/mobile app

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Enhance Caller Experience

Optimize caller experience via personalized regional language greetings, customized hold music, and skill-based agent routing

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Call Tracking & Monitoring

All calls between agents and customers are tracked, recorded and monitored in real-time for quality testing and data analysis purposes

Features of Click to Call

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IVR Menu

Answer every customer query with the IVR’s multi-level menu to establish immediate interaction with your customer.

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Call Recording

Record incoming and outgoing calls in real-time to listen to them later and maintain quality standards

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Call Routing

Call routing enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time.

Use Case of Click to Call

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TESTIMONIALS


Archit Srivastava

Archit Srivastava

General Manager, HMIL (Hyundai)

Vikas Ranjan

Vikas Ranjan

AGM, SMC Global

Ria Pandit

Ria Pandit

Lead Digital Analytics, MG Motors

Trusted by over 6000+ organizations across 65 countries

Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.

Frequently Asked Questions

What is click to call?downArrow
Click to call is an API integrated call button featured on the website and app allows customers to contact you directly.
How click to call solution works?downArrow
Businesses need to configure the call button on the website/mobile app, followed by which customers can view the call button widget and by clicking on the widget the call is routed through our server connecting both ends - the caller and the receiver.
Is click to call functionality applicable for all types of businesses?downArrow
Yes, every business can integrate the API within their existing website/mobile app and that will help customers to reach you in no time. For eg: E-commerce, delivery food apps, car rentals and more can use this feature to enhance the customer experience.
Can an IVR functionality works with click to call?downArrow
Yes, the IVR functionality can also be integrated as a feature with multi-level menu of self-help options.
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