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What is a Lead Management Solution?

The Tentacle lead management software enables businesses to automate the lead generation process to capture customer inputs and nurture potential prospects to strengthen the entire sales process. Followed by which customer service support agents or telecallers can contact customers anytime anywhere.

Benefits of Lead Management Solution

Enhance sales and strengthen customer relationships while increasing overall profit

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Easy CRM Integration

Integrate inbound contact center with any leading CRM software to automatically incorporate customer data.

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Activate within 5 Minutes

Upload their contact list and go live within 5 minutes to start initiating calling campaigns.

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No Upfront Investment

No hidden fees or infrastructure requirements. Place business calls over the cloud with just a smartphone.

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Pay As You Go

Flexible pricing options enabling greater transparency in cost management.

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Mobile App Access

Login securely from your mobile app to access the team working remotely.

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24x7 Support

Offer support to your customers even after business hours.

Features of Lead Management Solution

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Automation

Automate the workflow of the telecallers by enabling them with quick access to contact lists to place calls for lead generation.

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Prioritization

Turn your smartphone into a call center and place sales support calls on the go.

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Report & Tracking

Extract accurate reports to analyze the quality leads while tracking the sales and campaign teams to analyze productivity.

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Email, SMS & Voice Communication

Enable necessary alerts through the communication channel to get in touch with your leads directly.

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Conduct Surveys

Conduct customer surveys, receive feedback and more as per business requirements.

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Analytics Dashboard

Track call center performance and caller trends, through end-to-end monitoring, to drive valuable business insights with analytics dashboards.

Lead Management Solution Use Cases

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TESTIMONIALS


Archit Srivastava

Archit Srivastava

General Manager, HMIL (Hyundai)

Vikas Ranjan

Vikas Ranjan

AGM, SMC Global

Ria Pandit

Ria Pandit

Lead Digital Analytics, MG Motors

Trusted by over 6000+ organizations across 65 countries

Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.

Frequently Asked Questions

What are the requirements to use the Tentacle software/app effectively? Where can I download it from?downArrow
Tentacle telecaller requires an android device (mobile, tablet, etc.) along with access to mobile data or WiFi connectivity and connects it with the Google Play Store and downloads the app from there.
Do I need a SIM card to make calls via Tentacle?downArrow
Yes, telecalling is processed through SIM cards present within the smartphone. The SIM card number is displayed to the end-user receiving the call.
Can I connect my laptop/desktop to my smartphone to use Tentacle software on both systems?downArrow
If you have provided your laptop/desktop to your telecaller, then your smartphone can also be connected to your desktop system.
If I do not want the recording functionality, will the Tentacle software still work?downArrow
If you do not want the call record functionality, then there is no requirement for a smartphone. The app can be directly launched on your desktop/laptop, with calling being processed through a landline or mobile device. The feedback of that call will be directly entered into the Tentacle application launched within the desktop system.
How do team leaders provide the list of daily targets and customer lists through the Tentacle application?downArrow
Team leaders can upload an Excel file within the panel and assign the targets and customer lists directly to team members, that will make calls on the predefined contact lists.
How do I use the CLI number in the Tentacle application?downArrow
Calling is executed from a PRI, with the number displayed as a Fixed CLI number (PRI pilot number) to both remote agents and customer mobile devices.
How does the sticky agent concept work?downArrow
For customers returning calls on the CLI number, their calls are redirected to the previous remote agent they engaged with. The calls are monitored and analyzed for query resolution, quality of service, engagement rate, etc.
GOT MORE QUESTIONS
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