IVR
Answer every customer query with the IVR’s multi-level menu to establish immediate interaction with your customer.
A Virtual Number is a cloud-based number used for routing incoming customer calls to the preferred agents as per customer queries. Businesses can use local and international virtual business numbers to expand their market reach.
Improved communication with customers:
Virtual numbers will allow you to receive inbound calls in real-time through a tablet, desk phone or mobile with an internet connection. Virtual numbers are highly compatible with almost all communication devices; thus, your start-up will not need to work with an extensive landline system to communicate with your numbers. Additionally, virtual numbers ensure that your start-up does not miss any calls from your clients. Your start-up can grow immensely by eliminating the possibility of missing calls from clients.
Cost-effective communication solution:
As a start-up, you would maximise profitability volume with minimisation expenses. In this regard, virtual phones will prove a cheap communication solution. The only cost incurred in this solution is internet services that are highly accessible yet cheaper in modern times. In addition to this, your start-up would enjoy the benefits of multiple numbers with a single connection with virtual numbers. Thus, maximising profitability will be easier by allocating different numbers for every department in your start-up. Furthermore, despite being cheaper than a traditional phone system, virtual numbers are highly reliable with greater compatibility.
Increased output:
Virtual numbers enhance the communication between your start-up and your customers, improving overall productivity and output. Additionally, the virtual number will help your start-up keep track of all the business communication from anywhere using any device that has an internet connection. Your start-up will gain higher profitability and sustainability with improved productivity and output and appropriate business-communication practice tracking.
Manage a cost-effective, customizable smart solution for the flexibility of your business.
Track every inbound and outbound call which are potential business opportunities and engage proactively to drive more conversion. Track every inbound and outbound call which are potential business opportunities
Easily classify and nurture all quality leads to reduce the churn rate and offer streamlined customer engagement.
Forward all customer calls to agents mobile numbers, as well as landlines to manage business calls from anywhere.
Ensure customer privacy and zero lead leakage with number masking solution where customer and agent details are hidden during a live call.
Route the customer calls to the specific agents based on their availability, caller’s history and location and never miss a lead.
Receive actionable data insights on call performance, with call logs to enhance customer engagement to gauge the performance of agents.
Answer every customer query with the IVR’s multi-level menu to establish immediate interaction with your customer.
Record inbound and outbound calls in real-time to listen to them later and maintain quality standards.
Call routing enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time.
Respond to an unlimited number of concurrent inbound and outbound calls maximizing the agent’s efficiency.
Get virtual numbers for multiple countries to optimize your business operations globally.
Automated calling campaigns are customized on IVR for English, Hindi and regional custom messages.
Testimonials
Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.