What is a Virtual Number?

A Virtual Number is a cloud-based number used for routing incoming customer calls to the preferred agents as per customer queries. Businesses can use local and international virtual business numbers to expand their market reach.

Improved communication with customers:

Virtual numbers will allow you to receive inbound calls in real-time through a tablet, desk phone or mobile with an internet connection. Virtual numbers are highly compatible with almost all communication devices; thus, your start-up will not need to work with an extensive landline system to communicate with your numbers. Additionally, virtual numbers ensure that your start-up does not miss any calls from your clients. Your start-up can grow immensely by eliminating the possibility of missing calls from clients.

Cost-effective communication solution:

As a start-up, you would maximise profitability volume with minimisation expenses. In this regard, virtual phones will prove a cheap communication solution. The only cost incurred in this solution is internet services that are highly accessible yet cheaper in modern times. In addition to this, your start-up would enjoy the benefits of multiple numbers with a single connection with virtual numbers. Thus, maximising profitability will be easier by allocating different numbers for every department in your start-up. Furthermore, despite being cheaper than a traditional phone system, virtual numbers are highly reliable with greater compatibility.

Increased output:

Virtual numbers enhance the communication between your start-up and your customers, improving overall productivity and output. Additionally, the virtual number will help your start-up keep track of all the business communication from anywhere using any device that has an internet connection. Your start-up will gain higher profitability and sustainability with improved productivity and output and appropriate business-communication practice tracking.

Benefits of Virtual Number Solution

Manage a cost-effective, customizable smart solution for the flexibility of your business.


Higher Conversion Rate

Track every inbound and outbound call which are potential business opportunities and engage proactively to drive more conversion. Track every inbound and outbound call which are potential business opportunities


Identify Quality Leads

Easily classify and nurture all quality leads to reduce the churn rate and offer streamlined customer engagement.


Be Omnipresent

Forward all customer calls to agents mobile numbers, as well as landlines to manage business calls from anywhere.


Number Masking

Ensure customer privacy and zero lead leakage with number masking solution where customer and agent details are hidden during a live call.


Optimize Operational Efficiency

Route the customer calls to the specific agents based on their availability, caller’s history and location and never miss a lead.


Real-time Data Insights

Receive actionable data insights on call performance, with call logs to enhance customer engagement to gauge the performance of agents.

Features of Virtual Number



Answer every customer query with the IVR’s multi-level menu to establish immediate interaction with your customer.


Call Recording

Record inbound and outbound calls in real-time to listen to them later and maintain quality standards.


Call Routing

Call routing enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time.


Concurrent Calls

Respond to an unlimited number of concurrent inbound and outbound calls maximizing the agent’s efficiency.


International Numbers

Get virtual numbers for multiple countries to optimize your business operations globally.


Multi-lingual Support

Automated calling campaigns are customized on IVR for English, Hindi and regional custom messages.

Virtual Number Solution Use Cases




Archit Srivastava

Archit Srivastava

General Manager, HMIL (Hyundai)

Vikas Ranjan

Vikas Ranjan

AGM, SMC Global

Ria Pandit

Ria Pandit

Lead Digital Analytics, MG Motors

Trusted by over 6000+ organizations across 65 countries

Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.

Frequently Asked Questions

What are virtual numbers?downArrow
Simply put, a virtual number is a phone number on the cloud. It is not assigned to a particular telephone and is used to divert the call to a designated phone number(s). It helps maintain privacy since the identity of the caller and receiver is masked during the call. What are the benefits of having a virtual number? Prime benefits of using a virtual number are: ● Agents can manage their calls anytime, anywhere. ● Calls are forwarded to the personal numbers of managers. ● You can couple your virtual number with multiple useful services like missed call solutions, outbound calling and IVR solutions ● Personal contact numbers of both the caller and the receiver are masked - avoiding any off-platform transactions. ● An added advantage of a voice recorder during the call.
What is the difference between virtual number and toll free number?downArrow
Virtual number is a telephone number that is indirectly associated with a telephone line. These numbers are formatted to forward incoming calls to one of the pre-set telephone numbers chosen by the person who owns the virtual number. A toll-free number is a number in which the calling party does not bear any cost but the party that has subscribed to the number incurs the charges of the arriving calls. A toll free number usually starts with 1800 and is an eleven digit number.
Where can I get a virtual number with call recording software?downArrow
You can get a virtual number with call recording software when it is adopted from a cloud telephony service provider. All your calls will be automatically recorded with the consent of the caller. It is very similar to a voice recorder during calls. Knowlarity provides virtual phone number service. As the service is on the cloud, it can be easily tracked and recorded.
What is the best call forwarding service for a setup?downArrow
Among the many services that cloud telephony provides, a call center solution is the best call forwarding service for a startup. A Call Center Solution allows you to have a small call center on cloud. It is affordable for the startup business and doesn’t occupy space physically. It will route the incoming calls to the available agents in your company, and won’t need extra employees since it is technology-based. Everything on the cloud can be operated from anywhere irrespective of physical boundaries.
What is cloud technology?downArrow
Cloud technology is what allows us to serve you with our offerings. "On the cloud" simply means "hosted". Cloud technology is another word for hosted technology.
Can I get a free virtual phone number?downArrow
We have a startup pack wherein we provide free virtual phone number to early stage startups for 6 months. You can know more here -
What is a VIP number?downArrow
A VIP number is a fancy number, which is also called a vanity number. It is an easy to remember number which comes with the numbers you like, or a particular format you'd prefer. There's a small premium that you need to pay to get these fancy numbers.
Since my number is on the cloud can I use a bulk SMS service along with my virtual number?downArrow
Yes, you can use a bulk SMS service with your virtual number. Treat your virtual number like any other phone number!
Where can I set up a virtual number in India?downArrow
All you need to do to set up a virtual number in India is call up a good cloud telephony and tell them your requirement, and they'll take care of the rest. Call us at 1800-419-0333 to see what we mean.
In which countries are your virtual number services available?downArrow
We serve over 65 countries in the APAC region, with a major presence in India and the middle east (Dubai/UAE, Saudi Arabia, Abu Dhabi).
How can I avail your virtual number services outside India?downArrow
All you need to do is get in touch with us at the dedicated number for your country, and we'll connect you to the right people! Be it India, Dubai, Saudi Arabia or Abu Dhabi, we have dedicated teams to serve you. You can get in touch with us.