IVR
Answer every customer query with the IVR’s multi-level menu to establish immediate interaction with your customer.
Virtual Number Enhances Real-time Customer Engagement
What is a Virtual Number?
A Virtual Number is a cloud-based number used for routing incoming customer calls to the preferred agents as per customer queries. Businesses can use local and international virtual business numbers to expand their market reach.
Benefits of Virtual Number Solution
Manage a cost-effective, customizable smart solution for the flexibility of your business.
Higher Conversion Rate
Track every inbound and outbound call which are potential business opportunities and engage proactively to drive more conversion.
Identify Quality Leads
Easily classify and nurture all quality leads to reduce the churn rate and offer streamlined customer engagement.
Be Omnipresent
Forward all customer calls to agents mobile numbers, as well as landlines to manage business calls from anywhere.
Number Masking
Ensure customer privacy and zero lead leakage with number masking solution where customer and agent details are hidden during a live call.
Optimize Operational Efficiency
Route the customer calls to the specific agents based on their availability, caller’s history and location and never miss a lead.
Real-time Data Insights
Receive actionable data insights on call performance, with call logs to enhance customer engagement to gauge the performance of agents.
Features of Virtual Number
Call Recording
Record inbound and outbound calls in real-time to listen to them later and maintain quality standards.
Call Routing
Call routing enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time.
Concurrent Calls
Respond to an unlimited number of concurrent inbound and outbound calls maximizing the agent’s efficiency.
International Numbers
Get virtual numbers for multiple countries to optimize your business operations globally.
Multi-lingual Support
Automated calling campaigns are customized on IVR for English, Hindi and regional custom messages.
Virtual Number Solution Use Cases
TESTIMONIALS
Archit Srivastava
General Manager, HMIL (Hyundai)
Vikas Ranjan
AGM, SMC Global
Ria Pandit
Lead Digital Analytics, MG Motors
Trusted by over 6000+ organizations across 65 countries
Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.
Frequently Asked Questions
What are virtual numbers?
Simply put, a virtual number is a phone number on the cloud. It is not assigned to a particular telephone and is used to divert the call to a designated phone number(s). It helps maintain privacy since the identity of the caller and receiver is masked during the call.
What are the benefits of having a virtual number?
Prime benefits of using a virtual number are:
● Agents can manage their calls anytime, anywhere.
● Calls are forwarded to the personal numbers of managers.
● You can couple your virtual number with multiple useful services like missed call solutions, outbound calling and IVR solutions
● Personal contact numbers of both the caller and the receiver are masked - avoiding any off-platform transactions.
● An added advantage of a voice recorder during the call.
What is the difference between virtual number and toll free number?
Virtual number is a telephone number that is indirectly associated with a telephone line. These numbers are formatted to forward incoming calls to one of the pre-set telephone numbers chosen by the person who owns the virtual number. A toll-free number is a number in which the calling party does not bear any cost but the party that has subscribed to the number incurs the charges of the arriving calls. A toll free number usually starts with 1800 and is an eleven digit number.
Where can I get a virtual number with call recording software?
You can get a virtual number with call recording software when it is adopted from a cloud telephony service provider. All your calls will be automatically recorded with the consent of the caller. It is very similar to a voice recorder during calls. Knowlarity provides virtual phone number service. As the service is on the cloud, it can be easily tracked and recorded.
What is the best call forwarding service for a setup?
Among the many services that cloud telephony provides, a call center solution is the best call forwarding service for a startup. A Call Center Solution allows you to have a small call center on cloud. It is affordable for the startup business and doesn’t occupy space physically. It will route the incoming calls to the available agents in your company, and won’t need extra employees since it is technology-based. Everything on the cloud can be operated from anywhere irrespective of physical boundaries.
What is cloud technology?
Cloud technology is what allows us to serve you with our offerings. "On the cloud" simply means "hosted". Cloud technology is another word for hosted technology.
Can I get a free virtual phone number?
We have a startup pack wherein we provide free virtual phone number to early stage startups for 6 months. You can know more here - www.knowlarity.com/startups
What is a VIP number?
A VIP number is a fancy number, which is also called a vanity number. It is an easy to remember number which comes with the numbers you like, or a particular format you'd prefer. There's a small premium that you need to pay to get these fancy numbers.
Since my number is on the cloud can I use a bulk SMS service along with my virtual number?
Yes, you can use a bulk SMS service with your virtual number. Treat your virtual number like any other phone number!
Where can I set up a virtual number in India?
All you need to do to set up a virtual number in India is call up a good cloud telephony and tell them your requirement, and they'll take care of the rest. Call us at 1800-419-0333 to see what we mean.
In which countries are your virtual number services available?
We serve over 65 countries in the APAC region, with a major presence in India and the middle east (Dubai/UAE, Saudi Arabia, Abu Dhabi).
How can I avail your virtual number services outside India?
All you need to do is get in touch with us at the dedicated number for your country, and we'll connect you to the right people! Be it India, Dubai, Saudi Arabia or Abu Dhabi, we have dedicated teams to serve you. You can get in touch with us.
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